Política de reembolso

Last updated: 23 September 2026

Fly As A Falcon is your seller and your contact for order issues. Our products are made to order through independent production partners connected through Printify. This policy explains our process and does not restrict your statutory rights.

Damaged, faulty, misprinted or incorrect items

Email flyasafalcon23@gmail.com with your order number, a description of the problem and clear photographs where possible. Please report problems promptly, preferably within 30 days of delivery, so we can use Printify’s defect-resolution process.

For qualifying manufacturing defects or damage reported within that period, Printify offers a reprint or refund to us without requiring the damaged item to be returned. We will arrange the remedy owed to you. Printify’s deadline and decisions do not limit our responsibilities to you under consumer law. If a faulty or incorrect item needs to be returned, we cover the reasonable return cost.

United States customers

For U.S. orders, we do not offer voluntary returns or exchanges because you change your mind, order the wrong size or select the wrong colour, unless we expressly agreed otherwise when you purchased or applicable law requires a remedy. Please review the size guide and product details before ordering.

Damaged, defective, misprinted, incorrect or materially misdescribed goods should be reported to Fly As A Falcon using the contact details above. We will arrange an appropriate replacement, refund or other remedy owed under this policy and applicable law. Please report visible issues promptly, preferably within 30 days of delivery, to help us use the supplier’s claim process. This request does not shorten any mandatory federal or state rights, legal warranty rights or payment-dispute rights.

We will ship within the timeframe stated for your order or, if no shipment timeframe is stated, within 30 days after receiving your properly completed order, subject to any extension lawfully agreed with you. If we cannot ship on time, we will notify you, provide a revised shipping date and seek your consent to the delay or promptly refund the unshipped goods as required by the FTC’s Mail, Internet, or Telephone Order Merchandise Rule. An estimated arrival date is different from a shipment date.

Required U.S. refunds are provided promptly within the applicable legal deadline. The EU/UK cancellation procedure below is not presented as a universal U.S. cooling-off right. Nothing in this policy excludes protections that cannot lawfully be waived under federal or applicable state law.

EU and UK consumer cancellation rights

If you are buying as a consumer in the EU or UK, you normally have 14 calendar days from the day after delivery to tell us that you wish to cancel an eligible online purchase, without giving a reason. For goods from one order delivered separately, the period normally starts after the last item arrives. Any longer period required by applicable law still applies.

Notify us by email or another clear statement before the deadline, then send the goods back within 14 days after notifying us. Contact us promptly for the return destination. Our acknowledgement or prior approval is not a condition of exercising a statutory cancellation right.

You may inspect and try on clothing as you would in a shop. Please return it carefully packaged, with tags and original packaging where possible. Where the law permits, we may deduct a loss in value caused by handling beyond what was necessary to check the item. Missing original packaging does not automatically remove your statutory rights.

For a non-faulty cancellation, you pay the direct return postage unless we agreed to cover it or the law requires us to do so. No restocking fee applies to a statutory cancellation. Buying a discounted or sale item does not remove these rights.

Personalised items and voluntary returns

The statutory change-of-mind right may exclude goods made to your individual specifications or clearly personalised, such as clothing printed with a name or artwork supplied by you. Choosing one of our standard designs, sizes or colours does not by itself make an item personalised. Producing an item after an order is placed is not, by itself, a reason to refuse a statutory return.

Outside applicable statutory rights or an express offer made when you purchased, we do not offer additional change-of-mind returns or size/colour exchanges. Please check the size guide before ordering. Faulty-item rights also apply to personalised products.

Refunds for EU and UK cancellations

For a valid EU or UK statutory cancellation, we refund the amount due without undue delay and within 14 days of your cancellation notice. Unless we have offered to collect the goods, we may withhold the refund until we receive them or you provide evidence of sending them back, whichever happens first. For cancellation of a whole order, the refund includes the least expensive standard outbound delivery we offered; any extra amount paid for an upgraded service is not refundable under this right.

Refunds are made to the original payment method, unless you expressly agree otherwise, without a refund fee. Your payment provider may need additional processing time. Refunds for faults or other issues follow the applicable legal deadlines. We do not require you to accept store credit instead of a refund you are entitled to.

Order changes, delivery issues and returns addresses

Contact us immediately if you need to change or cancel an order. Once production starts, we may be unable to stop or edit fulfilment, but this does not remove a statutory cancellation right.

If an order is missing, delayed or damaged in transit, contact us and we will investigate and provide the remedy required by your contract and applicable law. You do not need to pursue Printify yourself. For consumer orders, our delivery responsibility is not automatically transferred to you when a parcel is handed to our carrier.

Do not send items to Printify or to the address on the shipping label unless we specifically instruct you to do so. We will provide the appropriate return destination. Keep your proof of postage.

Legal guarantees and trade orders

Legal rights concerning goods that are faulty or not as described extend beyond the 30-day supplier process. Where Spanish consumer law applies, new goods have a three-year legal conformity guarantee from delivery. This is separate from the change-of-mind period. Other mandatory protections continue to apply where relevant.

Orders placed for business or resale purposes are subject to the trade terms agreed for that order and any mandatory law. Consumer cooling-off rights do not automatically apply to a business purchase. We do not offer voluntary returns of unsold trade stock or trade size/colour exchanges unless agreed in writing. Please report damage or manufacturing issues promptly using the contact above.

Contact and cancellation notice

Email: flyasafalcon23@gmail.com
Help: The Flight Desk
Postal contact for notices: Fly As A Falcon, Avenida Federico García Lorca, 22, 18680 Salobreña, Granada, Spain. This is not an instruction to return goods to that address.

You can send a cancellation notice in your own words or use this optional form:

To Fly As A Falcon, at the email or postal contact above:
I/we give notice that I/we cancel the contract for the following goods:
Goods and order number:
Ordered on / received on:
Customer name and address:
Date:
Signature (only if submitted on paper):

This version applies to orders placed after it is published. Any more favourable return promise made when an earlier order was placed will be honoured.