Returns & Refunds Policy

Last updated: 10 July 2026

Fly As A Falcon products are currently produced and fulfilled through Printify. Most items are printed on demand after your order is placed, so our returns and refunds process is designed around made-to-order fulfilment, product faults, damaged items, incorrect items and delivery issues.

This policy does not affect your statutory rights.

Damaged, faulty or incorrect items

If your item arrives damaged, faulty, misprinted, or different from what you ordered, please contact us as soon as possible with your order number and clear photos of the issue. Where the issue is confirmed, we will work with Printify to arrange a replacement, reprint, refund or other appropriate solution.

Change of mind, wrong size or wrong colour ordered

Because our products are made to order, we normally cannot accept returns or exchanges for change of mind, wrong size selected, or wrong colour selected unless the item is faulty, incorrect, damaged, or your legal rights require otherwise. Please check size charts, product details and colour choices carefully before ordering.

Order changes and cancellations

If you need to change or cancel an order, contact us immediately. Once an order has entered production with Printify, changes or cancellation may no longer be possible.

Lost or delayed orders

If your order appears lost or significantly delayed, contact us with your order number. We will review the tracking information and work with Printify and the carrier where appropriate. If the parcel is confirmed lost or eligible under Printify's process, we will help arrange the available remedy.

Returns process

Please contact us before sending anything back. Items sent back without prior approval may not be accepted or processed. If a return is required, we will provide the correct instructions.

Printify fulfilment terms

As our fulfilment partner, Printify's production, shipping, reprint and refund processes may apply to your order. You can review Printify's current Terms of Service here: Printify Terms of Service.

Contact us

For return, refund, damage or delivery questions, please contact us through The Flight Desk or reply to your order confirmation email with your order number.